D5.2 Design of Information Routing to Emergency Services and Citizens

Information Routing in EmerGent represents an important concept to link social media (and  therefore  citizens) to ES. To reach this aim EmerGent will be conceptually placed between social media and ES C&C systems performing a mediator role in social media oriented C2A and A2C communications. To do that a mechanism is needed to forward and address all incoming messages produced by EmerGent Subsystems (like data mining, mobile applications, etc.) as well as by ES to the correct recipients. The technological components in charge of forwarding messages and addressing them to the right recipients are part of the “Routing  Subsystem”. The Routing Subystem will permit to address alerting messages created by EmerGent (coming  from  the intelligence analysis of social messages collected) to ES (C2A). On the A2C side, the Routing Subsystem will be used by ES to send emergency messagesmanaged by them and publish informationon social media exploiting EmerGent functionalities. The design of the Routing Subsystem takes into account alerting and emergency data exchange standards (such as CAP and other data formats belonging to the EDXL family of standards) and efforts produced by other EU projects, like REACT (Ref. EmerGent Description of Work) and IDIRA [WWW16]. The aim is to develop communication interfaces that will make easier the integration of existing C&C systems adopted by ES with EmerGent and therefore with the social media world. The Routing Subsystem will be the contact point between ES C&C systems and EmerGent.